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FAQs
Find answers to common questions about our picture framing services, products, ordering, care, and more. If you need further information, feel free to contact our support team.
Why choose custom picture framing?
Your picture frame is made just for you! Unlike pre-made frames, the frame size & style, mat, mount and glass are chosen to perfectly fit and protect your artwork, document or artefact.
How much does custom framing cost?
The price of custom framing is dependant on several factors:
Size of the artwork
Type of frame moulding selected
Mount style selected for the artwork
Type of glazing (acrylic or glass)
Conservation grade of materials selected
How long does custom framing take?
Typical turnaround is 3–14 days, depending on the availability of the materials chosen. We do offer a SAME DAY SERVICE for those in a hurry.
Can you frame unusual items?
Yes. We specialise in crafting creative framing solutions for all manner of objects and artefacts. Ask today how we can help with your project.
Do I need to bring the artwork to the shop?
Yes, if possible. This allows us to accurately assess the artwork for quotation and make the best frame selection with you. We understand that this may not always be possible and so can supply quotes from photographs and measurements supplied.
Can damaged artwork be framed?
Often, yes. For damaged artwork, we may recommend one of our trusted conservators for restoration. In some circumstances, however, the piece can be framed safely in its current condition.